11 Dec 2020
Starting 09:00 am
Virtual Platform
Live on your screen

About PHYGITS Live

The term ‘digital transformation’ encompasses a range of business opportunities that go beyond simply focusing on a single technology or a discreet strategy, such as e-commerce or omnichannel. A digital transformation strategy in retail refers to a holistic approach on creating technology led innovative business models that blur the physical and digital worlds.

Digital businesses redefine traditional retailing and marketplace boundaries. They drive internal change toward new, unprecedented business environments and are led by customer-first strategies characterized by newfound flexibility.

PHYGITS Live brought to you by Experiential Media is the most important Digital Transformation Strategy Summit which retailers should block their calendar to understand digital trends & how technology can help them drive their business in 2021.


Case Studies Covered

This track will focus on customer-centricity and its
role in Omnichannel & eCommerce as well as
what steps you can take to ensure your online
business remains effective.

Function Focus: Marketing, Finance, Digital Team
Case Study Focus: Omnichannel & eCommerce

New developments in POS systems, O2O, the endless
aisle, indoor positioning systems, Proximity Marketing
and Data Analytics is driving retailers to create superior
and differentiated Customer Experience.

Function Focus: Marketing, Technology, Store Operations
Case Study Focus: Brands, Retailers, SME Retailers

The track will focus on Omnichannel Retail and how retailers could leverage stores to engage with shoppers, drive ROI from click & collect, capitalise on the single customer - view

Function Focus: Technology, Operations, Supply Chain
Case Study Focus: Brands, Retailers & eCommerce

This track will focus on Artificial Intelligence,
augmented reality, Chatbots, IoT. The sessions
will bring in newer perspectives for your
business and help you build vision for 2021.

Function Focus: Technology, Marketing, Finance, CXO
Case Study Focus: Brands, Retailers & eCommerce

Deliveries have become important aspect of customer experience and the last mile is a key differentiator. The track focusses on supply chain and its impact on customer experience and overall business strategy.

Function Focus: Supply Chain, Technology & Operations
Case Study Focus: Omnichannel & eCommerce

Digital payments have not only enabled customer convenience but it has been a value accelerator for brands & retailers with the payments industry partnering with retailers for promotions and cashbacks.

Function Focus: Technology, Store Operations
Case Study Focus: Retail, Malls, eCommerce


Register and reserve your seat to gain insights from 15+ Case studies, Panel Discussion & Workshops!!

Our speakers 2019 

Some of the finest thoughtleaders and innovators who spoke at the PHYGITS Live 2019 edition


You can connect with your industry peers, attend sessions to know what is happening within the online and offline retail domain, and closely monitor services and technologies to see its potential for your business.

Retailers, e-commerce brands, CXOs, leaders from the retail fraternity all across functions, and from all over the globe attends PHYGITS Live. Last year we had around 1500 delegates attending our offline event.

Our mentors, who consist of our advisory panel scrutinize each case study and its merits. Only after close analysis and working through the 360-degree application of the study, the best is picked to be shared on the platform. These are then shared live as a session between the brand and the service/technology provider.

It is easy. All you need is to get in touch with us at the earliest and we will help you every step of the way so that you can showcase the best to the world on our platform.

Networking is a big part of our event and from interesting one on ones to booth visits and understanding the other aspects of our partner’s folio, you get ample chance to make the best of the platform.

Program schedule

Unlocking the importance of Customer-Centricity in evolving Brick & Mortar & Ecommerce Business

  60 minutes
  Panel Discussion
  • How does an organization pivot from brand-centric thinking to customer-centric thinking?
  • Role of technology & digital platforms in building a truly customer-centric approach.

CRM Solution – Building a 360 degree view of the Customer to deliver better experience & Loyalty

  30 minutes
  Case Study
  • Journey of achieving Multi-channel capabilities keeping the customer at the centre of entire business model
  • Reduce call handling time at the contact centre and derive customer loyalty

The power of personalisation: Step by Step approach to provide a unique customer experience

  30 minutes
  Case Study
  • Incubating data strategy and leveraging it within stores for upselling & cross selling
  • Build offers and discounts for loyal customers across channels.

Engaging Customers seamlessly across touch points to bring a unified Shopping Experience!!

  60 minutes
  • Understanding consumer trends and build a more seamless shopping environment whether in-store or any other channels.
  • How to drive a unified marketing strategy that delivers ROI, engagement, conversion and loyalty.
  • Merchandising strategy to build traction and increase sales revenue across various channels.
  • Create a future action plan to overcome challenges & disruptions in the evolving customer expectations.

Convergence of Online and Offline in the era of discounts v/s experience.

  60 minutes
  Panel Discussion
  • Understanding consumer behaviour across channels and offering them a consisting experience
  • Offering customer, a personalised and assistive shopping experience to stay ahead of competitors
  • Strategy to overcome the challenges of discounts v/s experience.
  • Data is currency – define your long terms goals on leveraging data to build a robust business model

Enabling a superior shopping experience by Integrating online & offline world through a Omnichannel App

  30 minutes
  Case Study
  • To be most engaging and innovative HyperMarket in India and working towards delivering this to customer.
  • Build a unified & assistive shopping experience at the store and also provide customer the convenience of Omnichannel

Click & Collect Strategy of a O2O retailer to drive customer convenience & increase in revenue

  30 minutes
  Case Study
  • How do you perfect a great click and collect service strategy for the customer and learnings for retailers
  • Optimise your store operations and stocks to minimise the time between checkout and collect?

Click & Deliver – Building a robust same day delivery model to win customer sentiments and lifetime loyalty

  60 minutes
  Panel Discussion
  • Strategies for building cost-effective same day delivery system by understanding customer needs
  • Internal assessment and re-alignment of processes to ensure time delivery
  • Third party carriers and technology which can fulfil customer expectations

How to build a successful state-of-the-art retail operation in an Omnichannel Era

  60 minutes
  • Aligning internal processes, integrating services, increasing efficiency and reduce overall cost of operation.
  • Evaluating systems and technologies which will provide better visibility of the last mile.
  • Building Analytics to understand customer concentration and improve throughput.

How does a leading fashion brand sells in-store, marketplace and ecommerce by way of effective supplychain

  30 minutes
  Case Study
  • Build a strategy that maximizes visibility across channels for a seamless customer experience
  • Merchandising strategy aligning different channels for upsell and cross sell
  • Data analytics of customer demand to ensure availability of stocks at store and warehouse.

Siri, Alexa and beyond: Impact of Voice-activated search & shopping in the retail landscape

  60 minutes
  Panel Discussion
  • Evaluating how Google Home & Amazon Echo can build new shopping experience through voice activation
  • Building future ecommerce sites to capitalise on voice technology?
  • How can retailers leverage voice technology to create a seamless customer journey?

Using Artificial Intelligence (AI) to reduce volume of calls while maintaining best-in-class Customer service

  30 minutes
  Case Study
  • Leveraging AI to drive digital self-service and reduce calls to contact centre
  • Manage information from a central location thereby reducing time and cost.
  • Bring better customer experience and customer complaint resolve time to build loyalty.

Resolving Customer Engagement with a personalised customer support across channels

  30 minutes
  Case Study
  • Providing consistent customer support across a variety of channels to deliver personalized experiences
  • Moving away from the traditional customer support systems like CRM, ticketing, etc to understand customer journey and ways to resolve the issues.

Building a new channel of personalized Shopping experience through Chatbots

  30 minutes
  Case Study
  • Evaluating customer intelligence and engaging with personalised content and context for seamless shopping
  • Upselling through recommendation using best in class Artificial Intelligence (AI) system
  • Integrating digital payment system to complete the shopping cycle.

Mobile POS systems & self service kiosks

  30 minutes
  Case Study
  • Strategies for creating better CX through quicker billing and express check outs.
  • Internal assessment and re-alignment of processes to ensure that sales staff get more time to up sell and cross sell.

Using Smart Shop fittings to create customer friendly micro-environments

  30 minutes
  Case Study
  • Use of powered shop fittings that customize the back drop lighting in various merchandise zones in-store.
  • The same shop fittings power tablets that can scan products and give you information on the product and on related products.
  • The power enabled fitting can empower you to order from the rack and get it delivered from the warehouse.

Contactless Payments

  30 minutes
  Case Study
  • Contactless payment is the latest in secure technology by using RFID technology or near-field communication (NFC). It will help the customer spend less time at the cash counter and give them the freedom to shop more enhancing experience.

Payment Networks into a “Marketing and Promotions Network”

  30 minutes
  Case Study
  • This allows retailers to reduce costs and grow their business with innovative set of value added business services like EMI, Rewards Redemption, DCC, Prepaid / Gift Cards, e-Wallet, POS promotions etc. on a single POS (Point of Sale). Learn how this empowers your customers to up trade and the business to grow.

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  • DATE

    11 December 2020

    Virtual Platform

    Limited Seats

    100+ Speakers
Sunil Nayak
CEO | Reliance Jewels

A Chartered and Cost Accountant by qualification, Sunil Nayak originates from Mumbai, India. Post qualifying in 1987 & 1988 respectively, he spent initial 3 years in India working with WIMCO Ltd and Lupin  Ltd.

In August 1990, he took up an assignment in Nigeria and soon started heading a trading company owned by Dalamal Group as General Manager. In 1996, he joined Mumbai based Ajanta Pharma Ltd for their upcoming manufacturing plant at Mauritius. He soon started heading Ajanta Pharma (Mauritius) Ltd as General Manager and was subsequently elevated as CEO. He developed various markets in Africa for the group. During his tenure, Ajanta Pharma was the first Indian company to have widely penetrated in French speaking African countries.

In 2001, he joined Middle East based retail giant Landmark Group. Between 2001 and 2006, he was looking after Kuwait operations for the group as Country Head. During these 5 years, the business of Kuwait operations grew three fold and became the most profitable country for the group.  In 2006, he was asked to move to group’s headquarters at Dubai, UAE with a mandate to set up International Division. He was also given responsibility to head group’s biggest brand Centrepoint. Under his leadership, the group expanded its operations in various countries in Middle East & Africa. Centrepoint brand became one of the fastest growing brand in the middle east. Today, Centrepoint brand competes with some of the best known international brands like Marks & Spencer, Zara, H & M etc.

In December 2012, he returned back to India and currently heads jewellery division of Reliance Retail Ltd as CEO – Reliance Jewels.

Sunil has extensively travelled into Asia, Africa, Middle East, Europe and North America both at personal and professional capacity. He is married to Trupti and is blessed with two sons –  Dipen & Miten. Sunil loves to travel and is a health freak. While he was based overseas for more than 22 years, he has remained in close touch with India and follows local news with great interest.

Sat Vijayaraghavan
Chief Executive Officer | Ajirasoft

23 years of overall IT management and delivery experience with 4 years in management (P&L responsibility, operations etc), 6 years in technology strategy and 9 years in global software sourcing; 8+ years in US working with ‘C’ level executives of Fortune 500 firms

Strong leadership skills; Founder and CEO of Ajira, General Manager of Chennai at ThoughtWorks, Retail practice development at Wipro. Created Retail practice at ThoughtWorks

Strong analytical skills coupled with ability to execute on strategy; suggested Retail product competency as an area of focus and have built out a team

Excellent customer orientation, ability to quickly assimilate what is truly important to the customer and understand the various spheres of influence in the customer organization; bagged several 50+ MM USD deals for Wipro Retail

Strong enterprise architecture skills having architected some of the largest online and trading platforms for Fortune 500 customers. Defined strategic enterprise architectures for several Fortune 100 customers

Deep technical expertise in commerce platforms, middleware and J2EE technology

Thought leader with international publications in global retailing, customer experience, cross channel retailing, supply chain and eCommerce

Specialties: Retail – Cross Channel, eCommerce, Customer Centricity, Customer Experience, Vendor Management

Technology – Enterprise architecture, J2EE, Middleware, Oracle. Hold several certifications including IBM Certified e-Business Solutions Advisor, Sun Certified Enterprise Architect, Project Management, J2EE, C++, Oracle

P&L Management, Practice Head

Sheetal Choksi
Co-Founder and Director | Word Hatter

Sheetal Choksi is co-founder and director of Word Hatter, a company of talented specialists who deliver content that is creative and insightful. A seasoned strategist and communications professional, she has over 20 years’ experience in advertising, retail, marketing and branding having worked with companies such as JWT, Ambience Advertising, Shoppers Stop, K. Raheja Corp and TRRAIN.

Sheetal has played many roles throughout her career – client servicing, strategic planner, researcher, marketer and retail consultant. As Vice President – Marketing and Visual Merchandising at Shoppers Stop, she was instrumental in repositioning the brand as well as creating the new identities for Home Stop, Arcelia and Shoppers Stop.

Over the years, she has developed the unique capability of managing large, multi-disciplinary projects and leading cross functional teams. Her strength is her ability to lead and drive projects from brainstorming and strategic planning right through to execution, with a keen eye for detail and deadlines.

Hemanth Sheelvant
Business Head at iero, BOSCH

A self-managed and result-oriented individual with a drive to be a successful “techy” business owner. My personal strengths include strong interpersonal skills with good communication, problem solving and decision making skills, ability to build strong alliances through collaboration and good stakeholder management. Strongly believe in respecting people and leading a simple, uncomplicated life. Being tech-savvy, have a passion for enhancing knowledge of the “new” and taking up successful challenges in technology and business.

Baskaramoorthy D
VP sales | Posiflex India Pvt Ltd.

An evangelist of his own league, Baskaramoorthy is a pioneer and leader in the retail sales industry since 1999. In his early entrepreneurial days, Baskaramoorthy ventured into manufacturing Barcode Solutions catering to the local Indian markets, under his very first business named Protocol Solution. He diversified this business into Point Of Sale solutions in 2001.

Baskaramoorthy’s vision to transform the retail industry speaks in the form of the quality products and solutions his company brings to the table. With 20 years of experience, Baskaramoorthy has worked with most leading retailers in India addressing their needs in the Total Retail Solutions space – POS, Supply Chain, Warehouse Management, to name a few. In 2011, Protocol Solution entered into a joint venture with Taiwan based, Posiflex Technology, a global leader in POS Design and manufacturers of cutting-edge POS products and peripherals under the name Posiflex India. Today, Posiflex India holds more than 50% market share and is revered as a top brand in POS products and solutions in the retail, healthcare, manufacturing and hospitality sectors.

Vikram Idnani
Sr. VP & Head - IT, Reliance Retail Ltd.

Vikram Idnani is Sr. VP & Head – IT, Reliance Retail Ltd. He is responsible for leading and implementing IT strategy.

Idnani has 23 years of global experience, spanning 9 years in the US and the rest in India. Prior to joining Trent in 2006, he consulted for international Retail and Consumer Goods firms including Borders, Home Depot, K-Mart, PepsiCo and interned at JD Williams (UK). He has also worked with Airlines, Finance, Home Building and Healthcare industries.

At Trent, Idnani has spearheaded SAP implementations at Westside and Landmark and is leading technology change through supply chain automation, retail store efficiency enhancement and initiatives in ecommerce, mobility and use of the cloud. He has led Westside and Star Bazaar’s entry into open source Linux for their point-of-sale and Loyalty programs in 2008, the first such implementation for any retailer in India. Idnani possesses a Bachelor’s in Computer Engineering from University of Mumbai. He is a British Chevening Scholar and has studied advanced information technology management at Manchester Business School.

He believes that to be a credible technologist, one must first understand the business and what makes the customer tick. Technology is not the end; it is the means to the end. And a powerful means it is!

Rajesh Undaviya
Director – Sales, Salesforce

Rajesh is responsible for driving Salesforce’s business growth, expanding market reach and creating successful customers in the Western Region.

Rajesh is a seasoned Sales Leader with 21 plus years of experience in the IT Industry and has held leadership positions with global organisations like Salesforce, Oracle and HCL. He has significantly contributed in growing Salesforce’s India business by joining the team in early days 2009.

He has a proven track record of delivering phenomenal revenue growth, building high performing sales teams and helping customers derive value from technology investments.

Rajesh is an evangelist for customer success and widely recognised in the industry as a trusted advisor to customers.

Sridhar Hari
Director, Solution Engineering with Salesforce India

Sridhar Hari is Director, Solution Engineering with Salesforce India. He leads a team that works with clients to develop solutions that enable delightful customer experiences and ensure that the full value of the Salesforce platform is demonstrated.

Sridhar is a seasoned business technologist and has more than 20 years of experience working with senior IT and business stakeholders and the C- Suite. He is also a recognized Retail Industry subject matter expert and has regularly written and spoken on trends, challenges and technology solutions shaping the Consumer Industry in various industry forums and conferences. In his previous role, Sridhar was a sales and delivery executive with IBM and provided consulting and tech advisory services to large Retail/Consumer companies in India and across Asia- Pacific.

Sridhar is an Certified Design Thinking Practitioner and holds a Master’s degree in Engineering Management from the University of Cincinnati, Ohio and has also completed executive programs at MIT Sloan and Stanford University.

Ajay Aggarwal
Retail – Ecommerce, Entrepreneur, Advisor, Mentor, & Evangelist

Ajay Aggarwal qualified as an engineer and turned to entrepreneurship after twenty years of corporate life, rising to senior positions in fledgling IT companies of the time. His creative vision manifested in various ventures, including India’s first Point of Sale (POS), SmartShop by Seacom, in 1996, and India’s first online marketplace, KLISMA, in 2009.

Approaching sixty, Ajay retained the youthful energy of entrepreneurship and began working with startups in retail technology and ecommerce, sharing concepts and strategies, and aiding their growth in different roles, including as an investor. Some of these are online food portals, Artificial Intelligence (AI) and POS technology platforms. He enjoys learning new things and innovating in this space.

Over the years, much of Ajay’s creative energy and passion for quality living manifested in social causes (such as attempts to bring a sense of the benefits of order to Pune’s road traffic – a continuing crusade!)

His family and friends always enjoyed his gourmet cooking and his abundant garden, and this has grown into a passion to influence others to grow their own fruit and vegetables, as he does in his rooftop farm.

Arun Jayaraman
Marketing | BigBasket
Navin Pansari
Director | Olympia Industries Ltd & BH - Rashi Peripherals Pvt. Ltd
Mahesh M
CEO | Creaticity

Mahesh carries with him over two decades of experience in Sales, Marketing and Business Management ,With a Masters in Management riding on a degree in Mechanical engineering and  current pursuit of a doctorate in Management Strategy, he firmly believes that Execution built into strategy is the key to success. He has been part of pioneering concepts in the Home Retail Space for nearly a decade now and has  handled leadership profiles with the Future group and the KK Birla group in Home retail prior to joining Deepak Fertilisers. Currently the CEO of Creaticity, Formerly Ishnya and the home retail venture hous!fe & The Home Sukh, he believes that he and his team possess the ability and passion to realise the original vision of the company, that of being a unique destination in the categories they serve.

Mr. P K Rajnarayan
Head – Banking and Retail Sales | AGS Transact Technologies Ltd.

Mr. P K Rajnarayan is the Head – Banking and Retail Sales at AGS Transact Technologies Ltd. He has more than 24 years of experience in sales. Raj has been associated with AGS Transact since October 22, 2003.

Prior to joining our Company, Raj was associated with Bradma of India Limited and HMA STARware Limited.

He holds a Diploma in Electronics and Communication Engineering from the Board of Technical Education, Mumbai and a Diploma in Computer Programming and Applications from Silverline Computer Education.

Siddhesh Sharma
President | Baidyanath Group

Siddhesh Sharma, President of the Baidyanath Group has, over time, amassed plenty of ancestral business knowhow and married it to modern-day applications of Ayurveda in the past decade. Although contemporary in his thought process, his approach represents a paradigm shift in the mindset of the progressive Indian consumer – one who is looking for practical and accessible health.

An alumnus of the University of Nottingham and a branch out of the ‘FBM’ program at the SP Jain Institute, Mumbai, the young scion enjoyed a rather ‘normal upbringing’ albeit with lessons rooted firmly in business from a young age. A decade old in his entrepreneurial journey that spans across varied sectors – healthcare, mining, hospitality and more, Siddhesh still feels new to the ever-evolving innovation-driven landscape and exudes excitement at the prospect of upcoming projects (and challenges that come with) – of which he is currently helming two.

He recently launched his own company, Naturedge Beverages, which manufactures functional beverages. It currently has two product lines – Shunya, a zero-sugar herbal health drink and ARMR, an anti-hangover beverage.

Sandeep Mukim
Managing Director | Proline India

An alumni of the University of Rajasthan, Sandeep Mukim started his career as a National Sales Manager with Arvind Mills in 1995. In over five years at the textile major, he led a team to achieve the budgeted turnover in the national market. He also identified sales target, developed promotional strategies, analyzed market trends, pricing, monitoring competitor strategies and ways to grow sales performance.

In 2000, he joined Raymond Apparel as GM-Sales and Marketing where he leveraged retail relationships and regularly reviewed distribution efficiency, in addition to managing key accounts and national retail chains. Four years later, he joined Universal Clothing to head the apparel division where he formulated and implemented business strategies for the business.

He rejoined Raymond Apparel in 2005 as GM for Business Development. In this role, he conceptualized the company’s business strategy to enter the women’s wear market segment, and piloted the entry into women’s ethnic and western product line.

A year later, he joined Future Group India as VP-Operations leading the operations for Central and Brand Factory outlets, which measured over 1.6 million sq ft retail space then. In 2011, he was appointed the MD of Proline India, where he endeavors to create value for all stakeholders.

Rahul Leekha
Owner/Director | Coffee By Di Bella

After completing his education in Mumbai, Rahul Leekha took a year’s break and then joined EmmayHR when he was in his early twenties. When the company was acquired by Randstad, he started his own HR advisory firm, Artemis, where he focused on placing senior-level management teams and worked with big-ticket brands like Godrej and Del Monte. Around that time, he met Philip Di Bella, founder of the Australian café brand, Coffee By Di Bella, which wanted to expand its Indian presence. And in 2009, Rahul launched the Indian arm of Australian coffee brand as a full-service coffee chain with 20 outlets in Mumbai and six in the offing.

Venkat Nott
Founder & CEO | Vinculum Group

Venkat Nott is experienced in creating startups & building them into successful global companies. He is passionate about creating high power teams & disruptive SaaS products. Through Vinculum, Venkat aims to help 10000 brands to sell online globally across 30+ countries in the next 3 years.

Venkat was recently bestowed with the Retail Leadership Award by Asia Africa GCC Retail Congress.

A sports buff, Venkat has lived in many countries including Australia, New Zealand, Hong Kong, Singapore besides India. He communicates in English and 6 Indian languages, holds a degree in Engineering from NIT Calicut (formerly REC Calicut) and an MBA from Indian Institute of Management, Bangalore.

Ranjit Satyanath
CIO at Infiniti Retail Ltd. (Croma)

Over 24 years of work experience handling Technology and Systems across industries such as Retail, E-commerce, Banking, Media, IT consulting and Logistics. Currently helping my company leverage Digital towards Transformation of Customer Experience.

Tech Stack: SAP Hybris 6.7, Sterling Order Management System (OMS), RPA (UIPath)

Anil Shankar
VP, Solutions and Technology | Shoppers Stop

An economics graduate from Behrampur University, Anil started his career in 1994 as Senior Officer – Systems with Sterling Holiday Resorts, where he worked for over five years. A big change in his career came when he joined Shoppers Stop in May 1999 and in the 19 years that he has been associated with the retail major, he managed various leadership roles and worked extensively on design, implementation and support of large IT projects. In his current role, he heads the team responsible for setting up and managing technology infrastructure for the Shoppers Stop retail group of companies.

Ranjan Sharma
CIO & Head of Supply Chain | Bestseller

Ranjan Sharma began his career in 1996 as a Product Manager with Futurecom, where he handled sales of IT infrastructure to leading corporates and developed a sales and maintenance team. In 2001, Ranjan joined Vishal Retail as Store Manager and within four months was promoted to Assistant Store Manager and later SCM and Logistics Manager. He was transferred to Delhi headquarters as Head–IT, where he successfully managed the IT deployment, which ran on Ginretail.

In 2007, he took the position of Head–SAP for Future Knowledge, where he built a low-cost IS-Retail practice to make the group completely self-dependent. After two years, he became the Head of Solutioning and Packaged Applications, and successfully steered a cost-effective application development and maintenance team. A year later, he was promoted to Head-IT, where he implemented Infor WMS, TMS and BI solutions.

Ranjan joined Bestseller in 2012 as Head of IT and Supply Chain Management, and is currently the CIO and Head of Supply Chain. In his current role, he is responsible for orchestrating the company’s IT roadmap, business process design, system and process implementation, solution roll-out, review, maintenance, etc.

Arun Gupta
Consulting CTO | Praxis Home Retail

Arun Gupta began his career in 1985 as a Territory Customer Services Manager for OMC Computers. His contribution across various functions including sales, R&B and general management, saw him get promoted four times within five years.

In 1991, he joined The Great Eastern Shipping Co as IT Manager, where he contributed towards the dismantling of EDP and implemented Oracle financials in the organization. Five years later, he moved to DSP Merrill Lynch as VP-IT, where he formulated guidelines and standards in conjunction with company’s global standards for computer systems, and communications, in line with the business strategy.

In 1999, he was appointed as the National IT Manager of DHL Worldwide Express, and within a year, he developed and implemented sales force automation for the company. Two years later, he decided to lead the IT and ISP operations of Hughes Telecom India as VP-IT. In 2002, he joined Pfizer Ltd as Senior Director-BT, where he created a Center of Excellence on technology domains for the Asia Pacific region.

In 2006, he was appointed IT Director of Philips and a year later, he shifted to K Raheja Corp as Group CIO.  Arun was the Group CTO of Shoppers Stop for over five years. He facilitated business improvements with a mix of new technology implementations and upgrades; thus enabling in the reduction of operating IT expenses and freeing budgets for strategic initiatives.

In 2014, he led the transformation agenda driven by technology rationalization for Cipla as Global Chief Information Officer, before changing tracks to become an advisor to various companies. These included GlobalSpace Technologies, Caliber Infosolutions, Simplr Solutions, Uniken, Unotech Software, Locuz Enterprise Solutions, Systech International.

He is currently the Consulting CTO for Praxis Home Retail where he formulates the IT strategy and helps execute business strategies with technology-led business innovation and transformation.

Chirag Boonlia
Group CTO | Embassy Group

A mechanical engineer from Dibrugarh University and armed with an MBA from IBS Hyderabad, Chirag Boonlia started his career as a Software Engineer with Infosys in 2003, before shifting to Oracle as a Senior Consultant. In 2008, he joined JSoft Solutions Ltd as Senior Project Manager for Business Applications and after three years, he joined Aditya Birla Retail Ltd as Assistant GM-IT. He was later promoted to Deputy GM–IT, where he led the service delivery and infrastructure Management, along with supply chain management roll outs with Oracle and Infor WMS’ products.

In 2013, he joined Virtuous Retail as Assistant VP–IT, where he headed the IT, ERP, CRM and B2B integration across platforms and technologies for footfall implementation, infrastructure and storage management and disaster recovery management. Three years later, he was promoted to VP–IT where he initiated and innovated IT requirements for assigned business functions and their delivery in accordance with project goals, time scales and costs.

Chirag joined Embassy Group as Group CTO in February 2019.

Sunil Nair
Sr VP, Technology & Biz Solutions | SPAR India

After completing his Masters in IT from University of Pune, Sunil Nair started his career in 1994 as a Computer Programmer for Shapoorji Pallonji and Co. After a year, he shifted base to Saudi Arabia and joined Landmark Group as Head IT. After a decade in this position, he transferred to the company’s Dubai office as a Business Analyst.

In 2007, Sunil joined Wipro as Retail Domain Specialist-Australia, where he oversaw program and delivery management for large retail projects, pre-sales consulting, client advisory and alliance management. A year later, he joined Madura Fashion & Lifestyle as Head–IT Retail, where he rolled out retail merchandise system, merchandise financial planning, assortment planning and POS solutions for the company.

After three and half years with the apparel brand, he returned to Landmark Group’s, to join the Auchan Hypermarket division. This company was a franchisee agreement between Landmark’s Max Hypermarkets and Groupe Auchan. As VP–Technology Solutions of Auchan Hypermarkets, India, Sunil completed an end-to-end Oracle Retail ERP implementation.

In 2014, he moved vertically to join the Spar India team, which is a Landmark Group and Spar Netherlands venture. In his current role as Sr VP–Technology and Business Solutions, he set up traditional IT infrastructure, including help desk, data centers and business systems as well as the tech landscape for omnichannel business. He also developed a digital strategy for the business, working with partners in IoT, virtual reality and proximity marketing, etc.

Piyush Kumar Chowhan
Sr VP and CIO | Arvind Lifestyle Brands Ltd

An alumni of Surat’s National Institute of Technology and Bhubaneshwar’s Xavier Institute of Management, Piyush began his career as a consultant for Tata Infotech, developing and deploying IT supply chain solutions for clients in for two and half years. He joined Wipro in 2001 as a Program Manager, where once again he was involved in supply chain management for clients in India and USA. He was promoted to Supply Chain Consultant where he gained insight into planning and execution of systems like i2 and Highjump.

In 2006, Piyush moved to Tesco as Lead of Program Delivery Manager where he led the delivery of various IT retail capabilities across 13 countries where the brand functioned. After seven years, he shifted to SanDisk as Senior Manager, where he setup and led the business analytics team to support channel management for its retail and OEM business. He was also responsible for building capability in channel financial management and analytics and delivering solutions for its worldwide operations.

In 2014, he joined Walmart Labs India as Director – Strategy, Analytics and Services, where he identified business opportunities, set strategies, assembled cross-functional teams, and managed resources to achieve results using analytics and process engineering practices. His team identified complex problems and identified solutions based on progressive process standards, Lean Six Sigma, etc.

In 2016, Piyush joined Arvind Lifestyle Brands Ltd, where in his current capacity as Sr VP and CIO, he is responsible for IT strategy, ensuring business value for IT projects and development of tech resources.

Kunal Mehta
General Manager, IT – Lifestyle Business | Raymond Limited

About: Kunal started his career 19 years ago as a Senior Programmer with Baz Software where he carried out business analysis, database and systems design, client engagement, software development, UAT and training on multiple technologies for over two years. In 2003, he joined Nilkamal Ltd and later became the IT Head for its @Home retail stores. In also did a short stint with Johnson & Johnson where he mapped the business processes of its pharmaceutical division to the existing systems and develop customized applications. In May 2005, he joined Reliance Retail where he was part of the core team for systems design and rollout of Storeline systems (Retalix) software for various formats of Reliance Retail stores. He also managed IT operations, governance, rollout and support of 30 Reliance Fresh stores, helping it migrate from the legacy systems of Sahakari Bhandar. In October 2007, he joined Unisource, the global procurement hub for Steve & Barry’s retail chain. As a SAP Project Manager and Business Analyst, he led a team of business systems analysts to implement SAP and develop supporting systems for various functions for India and US operations.

In September 2008, he joined Trent Hypermarket Ltd as Head – IT. During his seven years in the company, Kunal drove a digital transformation initiative to integrate all IT systems and processes under a uniform infrastructure. Currently, as GM-IT, Lifestyle Business for Raymond Ltd, Kunal is responsible for creating the company’s IT strategy and framework for the enterprise as well as digital and omni-channel business.