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Using Artificial Intelligence (AI) to reduce volume of calls while maintaining best-in-class Customer service

  • Leveraging AI to drive digital self-service and reduce calls to contact centre
  • Manage information from a central location thereby reducing time and cost.
  • Bring better customer experience and customer complaint resolve time to build loyalty.
March 14 @ 16:00
4:00 pm — 4:30 pm (30′)

Customer Experience, IT / Technology, Marketing

Panel Discussion

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