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Unlocking the importance of Customer-Centricity in evolving Brick & Mortar & Ecommerce Business

  • How does an organization pivot from brand-centric thinking to customer-centric thinking?
  • Role of technology & digital platforms in building a truly customer-centric approach.
  • Shifting from a marketing focus to putting a customer-centricity strategy at the heart of your business
  • Creating a seamless experience through a single view of your customer
March 14 @ 10:00
10:00 am — 10:30 am (30′)

Customer Experience, IT / Technology, Loyalty, Marketing, Omnichannel

Panel Discussion

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